Customer Testimonials

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Google Aug 13, 2018
 

Great place to buy a new vehicle

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Google Aug 2, 2018
 

The Service staff are good-to-go! They seem quite willing to help the customer with their concerns about their vehicles. I kinda put Ron and Blake through my 'customer service' paces (asking a lot questions and gauging both the accuracy of their responses as well as their willingness to address my concerns) and they came out on top, meeting my expectations for customer service (which are a bit high). Kudos to them both as well as Chris B. in sales for the after-sales service. -Dr. D.L. Clady

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Cars Jul 30, 2018
 

purchased my 2nd car from Castle, Have gone to Sharon Barozzin and asked for her again. Great experience, very very friendly staff. Thanks again Sharon Lori Smith

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DealerRater Jul 30, 2018
 

I came in looking for a used Silverado truck and after conferring with sales rep Chris Bellamy, I found that there were better values on the lot. I had no intention on purchasing anything more than the $25k I had originally planned on spending. Mr. Bellamy deduced what my interests were and by chance told me about the F-150 models. Talk about a LOT of options on a vehicle, this truck put a smile on my face and a week later, it's still there! I love this truck and I appreciate Mr. Bellamy's refusal to push me into purchasing something I didn't want. He actually put my wants before his commission. There was no 'pushy car salesmanship' and Mr. Bellamy was patient and answered all of my questions (and I had a lot of them). The reason I didn't give Castle Ford 5 stars is due to the hurting my credit score by inquiring at multiple banks. My original score was 839, which after the multiple hard inquiries, resulted in a score of 822. They should have asked me for consent to conduct additional credit inquiries. I understand them trying to find the best interest rates for me, but with a score near the mid-800s, there won't be any substantial savings in rates. So, the finance folks should have asked me if I was okay with the first rate. I plan to pay more than the minimum monthly installment anyway, so shaving off a couple tenths of a percentage point would not have mattered. I'm not happy about this at all! Also, I didn't appreciate the mark-ups after I received (and agreed to) the OTD (out the door) price. Anyway, kudos to Mr. Bellamy for getting me to part with $15k more than what I planned on spending; it was worth it. I got a very nice truck with relatively low mileage with a lot of options. Antwoine Wair (finance office) answered my questions satisfactorily too.

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Google Jul 24, 2018
 

I bought my first car! I had previously owned a used car, but the car I bought is a 2015 Chevy Sonic and basically new. I found the car on CarGurus and then worked through an internet organizer who works for the company (not sure what his official title was). He got back to me very fast and was very responsive. I then set up a time to go see the car in person and Terry approached me at the dealership. For my first time buying a car, he really helped me out during the process and I couldn't be more pleased with the service I received. So thankful for all of the kind people at Castle Ford who made this process a joy!

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Google Jul 21, 2018
 

I can not say enough good things about their service center. After having a horrible experience with a competitor, they did an amazing job. Got me in for a recall in less than a week, had the part I needed overnighted and gave me a loaner to drive while the repair was being done. Even helped me switch my car seat over!

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Google Jul 20, 2018
 

I bought a car from Castle Ford in Michigan City this past December. Since that time, I have taken in my car twice to have the oil changed. I was greeted by Blake, the service consultant who was very friendly and professional. Mark, the manager was also professional and extremely helpful when it came to a matter regarding a glitch in a service agreement. He went out of his way to help and took care of the matter promptly. I am very happy with the service at Castle Ford in Michigan City.

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Facebook Jul 20, 2018
 
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Yelp Jul 19, 2018
 

I bought a car from Castle Ford in Michigan City this past December.   Since that time, I have taken in my car twice to have the oil changed.  I was greeted by Blake, the service consultant who was very friendly and professional.  Mark, the manager was also professional and extremely helpful when it came to a matter regarding a glitch in a service agreement.  He took care of the matter promptly.  I am very happy with the service at Castle Ford in Michigan City.

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Google Jul 19, 2018
 

The guys did a great job. Purchased a used vehicle for our son. Everyone from the finance manager to the store manager to our salesman a big thank you.

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